Returns & Exchanges

• Inspect Upon Arrival: Please examine your order as soon as it arrives. If you encounter any issues such as defects, damages, or if the item isn't what you expected, contact us immediately. Our priority is to address and rectify any concerns swiftly, ensuring your satisfaction with every purchase.

• Refund Policy for Defective or Damaged Items - 7 Days: Should you discover any defect or damage within 7 days of receiving your item, we extend a hassle-free refund process. Simply notify us, and we'll arrange for the return shipping and issue a full refund, demonstrating our commitment to your contentment and trust in our brand.

• 14-Day Window for Store Credit: If the item doesn't quite match your expectations or if you've had a change of heart, you have 14 days to initiate a return for store credit. This allows you the flexibility to choose another piece that better suits your taste. Please note, in these instances, the return shipping cost will be your responsibility.

• Exclusions: Please be aware that gift cards are not eligible for returns, keeping in line with standard retail practices.

• Exchanges Simplified: For those looking to exchange an item, we recommend returning the original purchase for a refund and then placing a new order. This ensures that you receive your desired item quickly and efficiently.

• Refund Process: Upon receiving and inspecting your return, we will inform you about the approval of your refund. Approved refunds will be processed back to your original payment method or issued as store credit within 10 business days. Do keep in mind that processing times can vary depending on your bank or credit card provider.

• Follow-Up on Refunds: If more than 15 business days have passed since we've processed your return and you haven't received your refund, please reach out to us at contact@zoesharee.com. Our customer service team is dedicated to resolving any issues promptly.

Our aim is to blend the essence of luxury with the principles of customer-centric service. We understand the importance of a fair and transparent return policy in cultivating trust and loyalty among our clientele. Rest assured, we are devoted to ensuring your shopping experience with us is nothing short of exceptional.

Purchase Options and Cancellation Policy

In our dedication to delivering exceptional service and ensuring the timely processing of your curated selections, we have established a clear policy regarding order cancellations and modifications:

• No Cancellations Post-Order Placement: Once you have placed your order, we commit to beginning the preparation and fulfillment process immediately to ensure prompt delivery. Consequently, we are unable to accommodate cancellations after your order has been confirmed. This policy supports our efficiency and allows us to maintain the highest standards of service and product quality.

• Fraudulent Transactions: We prioritize the security of our transactions and the trust of our clientele. Should any order be flagged or identified as fraudulent by our security systems, it will be cancelled outright. This measure is in place to protect our customers and our business from fraudulent activities and to ensure the integrity of our transaction process.

• No Modifications After Order Placement: To maintain our commitment to fast and efficient service, we are unable to make changes to orders once they have been placed. This includes alterations to the products ordered, shipping details, or payment information. We encourage our customers to review their selections and information carefully before finalizing their purchase.

We understand that these policies may require careful consideration during your shopping process. Our team is dedicated to providing clarity and support at every step of your journey with us. Should you have any questions or need further assistance before placing your order, please do not hesitate to contact us. We are here to ensure your shopping experience is seamless and enjoyable.